Refund Policy


At Golden State Pools, we are committed to providing our customers with exceptional service and satisfaction. Our refund policy is designed to ensure fairness and transparency in handling refund requests and resolving any issues that may arise regarding our products or services.


1 .     Eligibility for Refunds: Refunds may be issued in accordance with the terms outlined in this policy. To be eligible for a refund, customers must meet the criteria specified for each product or service, as detailed in the terms of purchase or agreement.


2 .     Refund Requests: Customers may submit refund requests by contacting our customer service team through the designated channels provided on our website or in our communication channels. Refund requests should include relevant details, such as the order number, purchase date, and reason for the request.


3 .     Valid Reasons for Refunds: Valid reasons for refunds may include, but are not limited to, the following:

            •           Product defects or quality issues

            •           Non-delivery or delayed delivery of products or services

            •           Unauthorized charges or billing errors

            •           Dissatisfaction with the product or service provided


4 .     Refund Processing Time: Refunds will be processed promptly upon approval of the request and verification of eligibility. Processing times may vary depending on the payment method and financial institution involved. Customers will be notified of the refund status and expected timeline for processing.


5 .     Refund Methods: Refunds will be issued using the original method of payment whenever possible. In cases where this is not feasible, alternative refund methods may be used, as determined by Golden State Pools.


6 .     Cancellation and Return Policies: Specific cancellation and return policies may apply to certain products or services. Customers are encouraged to review the terms and conditions of their purchase or agreement for details regarding cancellation deadlines, return procedures, and any associated fees or charges.


7 .     Non-Refundable Items or Services: Certain items or services may be designated as non-refundable, as indicated in the terms of purchase or agreement. Non-refundable items or services may include customized or personalized products, digital goods, or services rendered.


8 .     Dispute Resolution: In the event of disputes or disagreements regarding refund requests, Golden State Pools is committed to resolving issues in a fair and timely manner. Customers may escalate unresolved disputes to our customer service management team for further review and resolution.


9 .     Refund Policy Updates: Golden State Pools reserves the right to update or modify this refund policy at any time without prior notice. Changes to the refund policy will be effective immediately upon posting on our website. Customers are encouraged to review the refund policy periodically for any updates or changes.


10 .   Contact Us: If you have any questions, concerns, or require assistance with a refund request, please don't hesitate to contact our customer service team. We are here to assist you and ensure that your experience with Golden State Pools meets your expectations.


At Golden State Pools, your satisfaction is our priority. We strive to provide fair and transparent refund processes to uphold our commitment to customer service excellence. Thank you for choosing Golden State Pools for your pool needs.